Best Food Logistics Hiring for Customer Service Administrator (Nights) at Hoddesdon Full Time

Benefits: Pension, 29 days holiday pro rata, Healthcare Cash Plan, Personal Accident Scheme

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount on Tesco Café
• 10% Booker discount
• 25% discount at Burger King, Pizza Hut & Pizza Express, ASK, Zizzi and Coco Di Mama
• 15% discount at TGI Fridays Monday to Thursday

We operate the UK’s ONLY flexible multi-temp, shared-customer delivery logistics network. We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.

Working within a fast-paced, reactive environment, you will be responsible for clear, concise and accurate communication to internal and external customers.

Supporting an operation that primarily involves delivery overnight, this role is the key point of contact for stores and the senior leadership team (both internally and externally). You will be relaying delivery information to the rest of the transport team, as well as updating the customer on journey progress.

Role and Responsibilities:

• Logging calls from stores and assisting them with their queries
• Keying orders and processing requests for additional stock
• Sending out regular reports
• Tracking routes and monitoring progress
• Contacting drivers directly for updates
• Answering queries from our customer’s senior management team
• Processing delivery paperwork and logging claims for damaged/missing items
• Informing customers of any problems/change to their deliveries
• Assisting the rest of the transport team with the day-to-day of a busy operation

Working Hours: 40 hours per week over 5 days which may include Saturdays and public holidays.

Essential Skills: Clear communication and professional phone manner, numeracy and literacy, and PC experience. Familiarity with Microsoft Office and former customer service/call centre experience will be of benefit to this role.

We look forward to you joining the BEST team!

Salary stated may include temporary payments