Best Western Strathmore Inn Looking for front desk agent at Strathmore, AB Full Time

Specific Skills

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests’ departures, calculate charges and receive payments

Perform light housekeeping and cleaning duties

Investigate and resolve complaints and claims

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Screening questions

Are you currently legally able to work in Canada?

Do you currently reside in proximity to the advertised location?

Do you have previous experience in this field of employment?