BNZ Looking for Banker at Takapuna, Auckland Full Time

He Waka Eke Noa | Creating Great Together

We’re reimagining banking for our customers, helping them be good with money so they can do great things with it. Whether it’s ambitious individuals, small businesses or large institutions, we believe in finding innovative solutions that will help shape the future of New Zealand.

Te Kaiurungi | About the Role

We have a fantastic opportunity for experienced, customer-focused individuals to join our team at BNZ Takapuna. Our Bankers are passionate about helping our customers, whether they’ve forgotten their pin, can’t access online banking or need advice to help them be better with money. You’ll spend time with each customer on the phone, helping to solve their reason for calling.

Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more, but what connects us is our passion for delivering exceptional customer service. If you put customers first, we know you’ll thrive at BNZ.

Tō Whanaketanga | Your Development

To be successful in this role you’ll be passionate about learning. No previous banking experience is necessary, and you will have the opportunity to be part of our unique Banker Accreditation Pathway.

This development framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!)

This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

Please refer to the position description for an outline of key responsibilities at this level. Key duties of this role could include:

• Helping customers to be good with their money by having meaningful conversations so that they can take advantage of all that BNZ has to offer.
• Helping customers with their day-to-day banking, using BNZ’s digital channels and smart ATM’s.
• Working with a collaborative, ambitious team and inspiring leaders who are all truly committed to helping New Zealanders be good with money.

Ō Pūkenga | About You

We’re looking for people who love helping people!

If you can demonstrate previous customer service experience in some capacity, and a willingness to learn, grow and even challenge the status quo, you’ll love being a Banker with BNZ.

In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded.

If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification – this could be the role for you!

Nau mai ki te Pēke o Aotearoa | Working at BNZ

At BNZ, we’re passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

• Wellbeing: Your wellbeing is important to us. When we’re at our best, physically and mentally, in and out of work, we can truly create great things together. We’re here to support you to be your best with a number of wellbeing initiatives.
• Leave: We all need a bit of time off every now and then. At BNZ we’re proud to offer 6 weeks generous leave that you need and deserve – whether it’s for a special occasion, an unexpected event, or an extended vacation.
• Flexibility: We’re big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you’re based. Talk to us about how we can make this work for you.
• Insurance: Upon joining BNZ, all eligible permanent employees are automatically signed up for our life, disability, and income protection cover – on us. BNZ also funds a broad ‘peace of mind’ health insurance policy.

Haere mai ki Te Pēke o Aotearoa | Come to the Bank of New Zealand

Inspired by your customers and energised through success, BNZ has the environment and opportunities for you to contribute to a high achieving New Zealand. Come join us and let’s create great together.

Applications for this vacancy close 24 June 2022.