Rabobank Looking for Call Centre Consultant at Wellington Central, Wellington Full Time

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We’re growing a better New Zealand, together. Want to join us?

In this role you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients. We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role you’ll demonstrate:

• Excellent communication skills, both verbally and in writing.
• A professional, positive attitude and a strong customer focus.
• Ability to take ownership of customer requests and achieve first call resolution
• Be solutions focussed and have excellent problem solving skills
• Have high attention to detail and work with accuracy
• Be a team player who works well as part of a great team

It’s not essential to have worked in a call centre before, or to have banking / finance experience – we can train you to do that. What we are looking for is an exceptional customer focus, passion and a great attitude.

While you’ll be based from our Wellington office, you’ll be joining a wider contact centre team, as we also have call centres based in Perth and Hamilton. Our team members are passionate about providing exceptional service and exceeding customer expectations.

Rabobank fully embraces inclusion and belonging and we deliver positive experiences for our people and clients. We are committed to our values; we are client focussed, action oriented, purposeful and courageous in our work. We are professional and considerate and we bring out the best in each other. We have an open culture, where you can be yourself and be valued for who you are.

Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good, are just some of the reasons why our employees love working here.

If you are ready to make a difference in a values-led organisation, please apply online!

*Note: we also have a 12 month fixed-term position available too