Calabrio Hiring for Strategic Consultant at United States Full Time

The Global Strategic Consultant is responsible for supporting sales on strategic customer engagements.

What you’ll be doing:

• Support sales with consulting engagements focused on solving business issues and transforming a customer’s organization.

• Offer creative, forward-thinking support with sales opportunities including Deal strategy, Qualification, Discovery, Custom Demos, ROI Calculation, Best Practices Workshops, Presentations, Proof of Concept/Pilot processes, and Value Realization.

• Collaborate with the Global Director of Sales Engineering and Field Sales to define and execute a business strategy with large, enterprise opportunities.

• Intuitive and transparent during the qualification process to understand long shots or costly opportunities; discussing with all key constituents to enable a collaborative decision to be made.

• Deliver deep discovery discussions on strategic deals to uncover key business objectives and corresponding value discussions (ROI) to expand conversations and increase revenue.

• Work with Field Sales and Sales Engineers to build and deliver compelling customized demonstrations and value propositions.

• Design and deliver Proof of Concepts and Pilots in collaboration with the Calabrio Professional Services team.

• Use broad Workforce Optimization (WFO) solution knowledge and Contact Center experience to assist with creative solution development, ensuring delivery of the most competitive, value-based solution that meets customer objectives.

• Attend key deal events, and manage briefing and debriefing sessions on these efforts.

  We’re looking for:

• Broad and deep WFO solution knowledge or relevant industry experience or Calabrio ecosystem (partner, third-party product, etc.)

• Strategic, forward thinker and thought leader with excellent communication skills.

• Strong in deal strategy and competitive positioning.

• Capable of developing, sharing, and enabling others to use creative, value-based and competitive solution presentations that are memorable, tell a story, and are specific to the customer challenges uncovered.

• Ability to understand how new solution capabilities and industry trends can be positioned to improve Calabrio’s value proposition.

• Ability to manage multiple, simultaneous strategic opportunities.

• Ability to provide candid real-time coaching and help field in deal strategy adjustments.

• Ability to manage travel requirements in addition to performing normal job responsibilities.

Requirements

• A bachelor’s degree in technology or equivalent experience.

• Must have at least 10+ years’ Workforce Engagement / Workforce Optimization experience or consulting to include 7+ years’ experience working with Calabrio solution or competitive products.

• These products must include a variation of at least three of these: Workforce Management, Quality Management, Analytics, Business Intelligence, AI, and Machine Learning.

• World-class written and verbal presentation skills, including excellence in documentation, product demonstration and presentation slides

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We’ve built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, 2023 UK Certified Great Place to Work, named one of BC’s Top Employers for 2023 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.