Cambridge Memorial Hospital Looking for Clerical Associate, Ambulatory Care at Cambridge, ON Full Time

Overview:
Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to provide exceptional healthcare by exceptional people. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits, including Health & Dental, for full time employees

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description:
As an integral member of the Ambulatory Care team, the Clerical Associate’s responsibilities include, but are not limited to: manage incoming calls, booking patient appointments and follow up with reminder calls, registration, verify and update accurate patient demographics, verify and update medical insurance benefits and patient payment sources, process physician orders, coordinate diagnostic and lab tests, prepare patient charts, filing, scanning and indexing, faxing, directing and coordinating communication in and out of the department, order supplies and maintain inventory.

This position provides service to several clinics (C.2 & D.0 including Pain Clinic). The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

This position will work days. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors. Other duties as assigned and as per job fact sheet.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:
Completion of a Health Office Administration course required

Minimum of 2 years of current clerical experience is required

Successful completion of secondary school required

Working knowledge of software including Meditech and MS office suite is required

Current knowledge for patient flow and clinical necessities of an Outpatient Clinic is required

Must be able to type 60 WPM accurately

Excellent interpersonal and communication skills

Ability to work in a fast paced environment

Proven track record interfacing with a broad range of clients including physician offices and patients

Strong decision-making skills and solid judgment

Proven track record coordinating, prioritizing and developing effective workflow methods to increase efficiency

Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace. All reasonable accommodation will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process.

Cambridge Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. We welcome all applicants, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities, and all others who may contribute to the further diversification of ideas. Applicants may make requests for accommodations at any stage of the application, interview, or selection process by contacting Human Resources.

We thank all those who apply, however only those selected for an interview will be contacted.