Cartier Looking for CRM Assistant Manager at Ciudad de México, México Full Time

The CRM Assistant Manager is responsible for the client portfolio management and the client intelligence effort of sales teams, to reach the retail and retail partners strategy in terms of client management and client omni-channel experience. This role will provide tools to Internal and External boutiques to develop clients and reach their sales potential.

Key Responsibilities

Client portfolio Database & Intelligence

• Ensure enrichment, growth, quality and integrity of CRM/e-CRM database.
• Business development: Create, implement, manage, and measure targeted business development plan by identifying client prospecting opportunities, with special attention to VIP acquisition.
• Based on client-information & segmentation, gain better understanding of our clientele, identify and anticipate new trends to implement efficient CRM dedicated programs.
• Lead International data projects in Mexico.

C.R.M. Programs

• CRM Budget Control.
• Ensure implementation and management of client loyalty programsand measure performance results performance.
• Ensure projects coordination with Marketing, Retail, Advertising, Digital Communications and E-Commerce Departments.
• Provide clienteling tools for Sales team across all channels.
• Third parties’ alliances (Personal Shoppers, Conciergerie, Private Banking, Hospitality)

e-CRM

• Liaise with International CRM team and local creative agency to manage local creative digital campaigns process.

Prestige

• Development and profiling of prestige clients through database.
• Planning of International events (Profile validation, follow-up with HQ, gifting, experiences, training for sales team.

Trainings and Development

• Responsible for communication, database training, segmentation strategies, action plans and clienteling for our Sales Staff.

E-commerce

• Ensure client retention alongside CRC team and develops CRM program for e-commerce clients.

IT Tools

• Key User testing for SAP, Booster, Looker, Salesforce and MyClients.

Inspire and pioneer audacious change through Team Development and Management.

Partner with Manager to lead business development by creating and developing long term, genuine, and trusted relationships.

Identify clients for future experiences and events as well as coach the team on how to keep these clients interested throughout the year.

Partner with Manager and corporate partners to deliver excellence in performance and experience.

Be a Maison Ambassador – Lead by example.

Personal Skills:

• An understanding of customer expectations and a service oriented attitude.
• Enthusiastic approach with clients and colleagues.
• Creativity in developing new ways, new ideas and new tools.
• Strong attention to details with the ability to handle multiple tasks.
• Ability to work in a fast-paced evolving environment.
• Intellectual curiosity and passion for learning.

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assinged to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills requiered of personnel assigned to this position.

Apply and be part of the wonderful world that Cartier has to offer you.