Customer Success Analyst
CENTEGIX is looking for a Customer Success Analyst to support our customers in a Pacific Time Zone. The Customer Success team operates 7am to 7pm PST (10am – 10pm EST), Monday – Friday. Flexibility will be required based on business needs.
What we do
CENTEGIX™ innovates technology to enrich and save lives. Our CrisisAlert™ platform is an IoT crisis management solution that utilizes mobile and desktop applications along with a mesh network of Smart ID badges, strobes and locator beacons to provide campus and district-wide protection. Instant communications through visual cues and audio integration assist in a rapid and proportional reaction to any incident or crisis. CrisisAlert™ is a force multiplier, allowing staff and security professionals to request assistance and implement lockdown protocols from anywhere. We go well beyond the limitations of legacy communications devices and single-dimensional apps, because in a crisis: Every. Second. Matters.
You have the opportunity to make a real difference! Join a passionate, technology-savvy team with a mission that is truly life-saving. As a Customer Success Analyst, you are the face of CENTEGIX™ and will be the primary contact for our customers. You will lead their testing execution and ensure the customer’s transition to “Go Live” is smooth. As a Customer Success Analyst you will provide ongoing education and maintain our company’s reputation for high-quality service. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized, and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and providing input for continuous improvement across departments.
Job functions:
Requirements:
This position reports to the Manager, Customer Success.
Job Type: Full-time
Pay: $37,115.41 – $83,860.61 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: Remote
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