Chubb Fire & Security Hiring for Call Centre Agent at Leeds LS12 Full Time

Security Monitoring Centre now has an opportunity for a full time Customer Service Advisor (CCTV) in Leeds. The main goal of this role is to assist with the monitoring and response to CCTV and intruder alarms based at our Leeds Security Monitoring Centre.

• Respond to and process CCTV and alarm activations, speedily and accurately
• Inform the relevant Emergency Authorities and Customers
• Handle internal/ external customer related enquiries and deliver high levels of customer service at all times
• There are various shift patterns available and you will work 38.5 contractual hours per week. Examples of shifts available: rotating system of two 7am to 7pm days, followed by two 7pm to 7am nights and then four days off.

• Have previous customer service experience, ideally telephone based
• Possess clear communication and interpersonal skills
• Be able to work on your own initiative as well as working as part of a team in a customer service environment

Additional Information

• We have introduced a new Agent grading system that ensures your hard work is recognised and rewarded. You will be encouraged to aim high and develop your career.
• Salary of £22,800 including shift allowance. This will increase to £24,000 upon successful completion of probation
• Overtime at 1.5x basic rate
• Bank Holiday at 2.5x basic rate, Christmas Day and New Years’ Day at 3x basic rate
• 23 days holidays
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

Security Monitoring Centres (SMC) is made up of three of the UK’s leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems.

Combined, these businesses have over 70 years’ experience in developing technology and training our people. Additionally, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.

We welcome applications from talented Customer Service Agents, Customer Service Advisors, Call Centre Advisors, CCTV Agents, CCTV Operators, Call Centre Agents, and Customer Service professionals who live within a commutable distance of Leeds / Armley and can commit to working on a rotating shift pattern.