The eligible list that is established from this recruitment will be used to fill all permanent Staff Assistant III vacancies that occur in the City during the life of the list.
MAJOR DUTIES:
Performs data entry. Accesses data to make edits and to perform queries and mathematical calculations. Prepares and formats forms and reports.
Reviews and processes requests for warrants and payment of invoices.
Responds to inquiries from the public and other City staff in-person, over the telephone and by email. Assists customers with requests for information and services. Makes referrals to appropriate sources.
Provides information to the public and other City staff regarding division and/or department programs, services, policies and procedures. Assists customers with business transactions, including the completion of required forms and receiving payments. Assists customers in resolving disputes and discrepancies.
Files and maintains a variety of records, forms, documents and correspondence. Develops and maintains division and/or department recordkeeping systems.
Orders, issues and maintains office supplies and equipment.
Reviews timecards for accuracy, making changes as required and processing in accordance with payroll procedures.
Reviews, sorts and distributes division and/or department mail. Assists in the preparation and distribution of bulk mailings.
Schedules and arranges appointments, meetings, hearings and conferences. Prepares agendas and takes minutes of meetings. Prepares transcripts of hearings or meetings from tape recordings.
Maintains routine bookkeeping and financial records.
Assists in gathering data for studies and surveys.
Performs other related duties, as assigned.
MINIMUM QUALIFICATIONS:
Knowledge, Abilities and Skills:
Knowledge of:
Modern office procedures, practices and equipment.
Business English, spelling, punctuation and grammar.
Basic mathematics.
Recordkeeping principles and procedures.
Basic principles of supervision.
Effective training techniques.
Effective customer service techniques.
Ability to:
Set up and maintain office files for electronic and hard copy documents.
Operate a variety of office equipment.
Follow oral and written instructions.
Respond to public inquiries in a tactful manner.
Train, lead and schedule the work of staff.
Provide effective customer service.
Establish and maintain cooperative and effective working relationships with City employees and the public.
Perform basic mathematical computations.
Use independent judgment and initiative.
Maintain confidentiality.
Learn and use required software applications.
Skill in:
Typing at a corrected speed of 45 words per minute.
Working with personal computers including (e.g. Microsoft Office®) and other applicable software.
Reading, writing and communicating in English at an appropriate level.
MINIMUM QUALIFICATIONS:
Graduation from high school or equivalent. Three years of recent, paid work experience performing a variety of complex clerical support duties. Recent work experience must have included frequent contact with the general public. An Associate’s degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience.
DIVERSITY AND INCLUSION:
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
Testing may consist of the following:
Performance/Written Examination
Practical Test: Qualifying (Typing/Keyboarding @ 45 wpm, Microsoft Word and Excel)
Oral Interview
Proof of COVID 19 vaccination will be required as a condition of employment. unless a religious or medical/disability exemption is granted by the City.
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