Coca-Cola Europacific Partners Looking for Customer Portal Manager at Auckland, Auckland, New Zealand Full Time

As a Customer Portal Manager at CCEP, you’ll play a crucial role in shaping our digital Sales strategy. Collaborating with cross-functional teams, you will drive content planning and campaigns to align with our Sales business objectives. Your influence over digital customer interactions will be instrumental in executing our omni-contact sales strategy across various customer-facing channels.

About The Role

Reporting to the Digital Optimisation & Systems Manager, you’ll collaborate with Channel/Brand managers to plan digital content and EDM campaigns aligned with our sales strategy. Working closely with Channel and the Head of NCC, you’ll execute digital initiatives to expand e-active outlets and enhance user experiences.

You’ll also ensure the smooth operation of our digital platforms by completing testing requirements, reporting issues, and scoping user requirements for system changes. In addition, you’ll lead change management efforts, develop training plans, and coach end users to identify improvement areas.

Flexibility is a key component, as you’ll handle various tasks to support our evolving digital strategy.

About You

In terms of qualifications and skills, essential attributes for this role include persuasive and influencing skills, business acumen, an analytical and data-driven mindset, excellent written and verbal communication, technical proficiency across multiple devices and systems, familiarity with project methodologies, user acceptance testing, and experience with Salesforce CRM (including Marketing Cloud).

Desirable qualifications and skills include basic knowledge of HTML, familiarity with JIRA and Confluence, experience in FMCG Sales & Customer Service, and intermediate-level Project Management skills.

Your Benefits

You’ll get a fantastic package that includes:

• Free monthly product allowances to share with family and friends.
• Bonus: Annual Bonus Plan at 7.5% of base salary
• Full medical insurance for you and your family (dependants up to age 21)
• 8% Kiwisaver and Superannuation options for all permanent employees
• Employee Share Program – purchase a part of the business and get your shares matched up to $3000 per year
• Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance, and EAP helpline.
• Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.
• Free carparking at all CCEP locations
• Our world-famous learning and development program will set you up for future success – who knows where your CCEP career path will take you!

You can read more about our benefits here!

Working at CCEP

We are exceptionally proud to be recognised as one of NZ’s Best Employers several years in a row! We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment. We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.

CCEP is committed to the health and safety of all employees. This role includes a pre-employment health evaluation process and drug test.

If you’re a dynamic professional ready to drive digital success in the sales industry, we invite you to join our team at CCEP. Apply now to be a part of our exciting journey!

Applications Close 19 November 2023.