Contact Energy Hiring for Human Energy – Customer Experience Job at Levin Full Time

Watch our video on how you can put your #HumanEnergy where it matters!

Ko wai mātou | About us

Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi. Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō-ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters. We are passionate about our mission and proud to have a tribe of people behind us working towards a common purposes. With such an ambitious goal, you might ask yourself – how does this opportunity help support a better, cleaner NZ

This role requires no prior experience! You just need to be comfortable with a computer and have a great attitude!

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, discounts on Contact Energy products, and more.

Watch the video on this ad, to give you a feel for our Contact Centre!

As one of our #HumanEnergy in our Contact Centre on our inbound call line, you will be supporting everyday Kiwi’s across Aotearoa with all their energy and broadband needs!

Some of your queries may be related to: billing, payment, moving house and everything in between!

This is an inbound call centre so you will be will be answering inbound phone calls on a rostered queue.

A great attitude is first and foremost! We are really big on 360 feedback here at Contact, so that means from your leader/ team mates/ and customers, learning is a everyday occurrence!

Working across multiple systems you’ll need to be comfortable with computers, with a great typing/processing speed to keep up with the mahi!

We aren’t looking for robots and don’t use scripts, so being able to connect with people and hold a convo is a must.

Additional Information

After you apply you will be contacted via email regarding the next steps, please keep an eye on your spam/junk folder!

• No CV or cover letter required!
• Training is based for minimum 12 weeks in our Levin office
• Working from home options available after training
• In case you haven’t yet, watch the video!
• Start date late Feb

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We’re not about box ticking, so if you think you have what it takes but don’t meet everything stated above, please still get in touch. We’d love to kōrero.