Deloitte Hiring for Epic Credentialed Trainer PDA (Revenue Cycle) at Cleveland, Ohio Full Time

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As a JuniorEpic Credentialed Trainer (Clinical), you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities

• Understand the business of the client and be in alignment with the engagement processes.

• Collaborate with subject matter experts, instructional designers, and Epic clinical application teams to develop comprehensive training programs for various Epic modules based on the organization’s needs.

• Conduct training sessions in-person (onsite) to educate end-users on Epic clinical system functionality, workflows, and best practices.

• Provide ongoing support to end-users by answering questions, addressing issues, and assisting with system navigation and usage.

• Leverage training materials like tip sheets, curriculum and Quick start guides created to support training delivery

• Address end user queries related to LMS (Learning Management System)

• Address end user queries related to how to questions for Epic applications

• Resolve tickets/break-fixes of all complexities with high quality user interactions and within the expected TAT.

• Be flexible in owning deliverables and working as per team requirements.

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client’s business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications

Required

• Credentialed Epic Trainer

• Understand hospital operations or US Healthcare workflows

• 1+ years of experience with Epic Clinical Application Training

• Ability to document healthcare application process flows

• Bachelor’s degree and any medical background/related field, or equivalent experience

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Strong desktop skills including Word, Excel, PowerPoint

• Work Experience/Direct Knowledge of clinical area or business area to be supported

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.