DHL | Supply Chain Hiring for Customer Service Representative at Lebanon, PA Full Time

Customer Service Representitive – Monday- Friday 3:00pm-11:00pm

**EARN up to $18.00+/hr STARTING PAY**

Brand New Temperature Controlled Warehouse

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US in 2021. Learn about why our associates enjoy being #TogetherUnstoppable:

• Certified Training Program – NO EXPERIENCE needed
• 
  AFFORADBLE medical, dental, and vision coverages offered on your 30th day
• Attendance Bonuses paid regularly
• 100% Paid Maternity/Paternity Leaves
• Education Reimbursement Program
• Employee Assistance Program – FREE RESOURCES and Referrals for you and your family members!
• 401(k) with Company Match
• Safety First Culture and Monthly Engagement Activities
• Career Development Opportunities and Programs for Advancement
• Campus Labor Share Program – Expand your Network, Skillsets, and Earn Extra Cash!

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL

Address: 3100 State Drive Lebanon, PA – 17042

Property Description: 1815 – Lebanon PA NERC

Property Number: 1815