Dominion Hospitality Group LLC Hiring for Front Desk Agent at Charlottesville, VA Full Time

The Comfort Inn Monticello is now accepting application for fun, friendly, outgoing, and most of all welcoming experienced hotel front desk agents. Previous Choice Hotels and Resorts experience is a PLUS, but we will train the right candidates. If you feel this appllies to you then apply today for a shot on joining our team!

A few incentives currently offered:

• $250 Retention Bonus uplon completion of the 90 probationary period without incident
• $200 Covid-19 Vaccine Bonus
• $50 per month perfect attendance bonus
• $100 referral bonus if they make thier 90 day probationary period without incident
• and much more…

Reports to: GM/AGM/FOM

Personal / Interpersonal Competencies:

• Must acknowledge every guest encountered with appropriate gesture (i.e. nod) and smile
• Must communicate and perform effectively with all hotel guests employees
• Maintain current knowledge of surrounding area and events

Functional Competencies

• Understand and maintain guest service standards and policies
• Provide information to guests on surrounding area, hotel policies and amenities
• Respond to all guest requests expediently and earnestly
• Communicate status of all rooms to department heads via prescribed reporting procedures
• Relay guest requests to the appropriate department
• Sell rooms to “walk-in” guests
• Take telephone reservations for upcoming arrivals
• Enter / Change information in the reservations / PMS system as required by guests or management
• Receive and ensure delivery of guest mail / packages
• Post charges to guest accounts
• Process payments from guests
• Operate hotel switchboard or PBX
• Maintain front desk cleanliness
• Maintain daily logs
• Communicate any maintenance issues according to appropriate procedure
• Perform other duties as assigned by management