DUAL New Zealand Limited Looking for Claims Administration Officer at Auckland, New Zealand Full Time

• Flexible work environment with a focus on work/life balance
• Join a dynamic and forward-thinking business
• Let’s work together to achieve shared success

About DUAL

DUAL New Zealand is a specialty lines underwriting agency focused on providing innovative insurance solutions in Liability, Cyber, Property, Motor and Speciality insurances. We’re a company committed to having fun at work while getting the job done. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events.

About the Role

An exciting opportunity has arisen for a Claims Administration Officer to join the DUAL NZ Claims Team to assist with the overall administration of the claims process. If successful, you will join a company of talented and motivated individuals that are committed to the growth of the organisation by assisting in the provision of a cutting-edge claims experience.

For the right candidate, a flexible/hybrid working arrangement would be considered including remote work from home options.

This role will see responsibility for:

• Creating new files for new claims
• Obtaining relevant documentation ie policy documents
• Updating claims files including confirmation of payments and file closures and electronic recording of such
• Providing relevant material to third party administrators in relation to notifications
• Managing and preparing Claims History reports
• Providing timely responses to internal and external requests
• Updating internal claims systems
• Entering invoices for payments on claims

About You

A self-starter with great communication skills and a minimum of two (2) years administrative experience. You will have intermediate experience with Microsoft Office Suite and strong organisational skills.

You will have good interpersonal skills, a passion for excellent customer service and building relationships. You will enjoy working in a close-knit team and highly collaborative environment, have the ability to make decisions, a drive to grow business through team success and a hunger for personal development.

Salary and Benefits

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, the salary range for this role will be dependent on the successful candidate’s individual skills and experience.

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

Find out more

To find out more about DUAL New Zealand including who we are, what we’re up to and what we’re about, head to the DUAL New Zealand website or visit us on our LinkedIn page.

EEO Statement

Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.