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ESP Global Services Hiring for DESKTOP SUPPORT ENGINEER Job at Dublin , Ireland Full Time
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Desktop Support Engineer, Dublin Customer site.
ESP Global Services are currently recruiting a Desktop Support Engineer to join our team at one of our valued customer sites in Dublin.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Desktop Support Engineer you will provide and maintain continuity of service for all desktop devices (hardware, software and connectivity) for the customer and resolve any technical issues that may occur within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:
ESP Global Services are currently recruiting a Desktop Support Engineer to join our team at one of our valued customer sites in Dublin.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Desktop Support Engineer you will provide and maintain continuity of service for all desktop devices (hardware, software and connectivity) for the customer and resolve any technical issues that may occur within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:
- Respond to customer incidents and service requests and manage through to a successful resolution
- Deliver desk-side support services to the customer
- Deliver hard and soft break fix services for laptops and desktops across the site
- Provide standard and approved hardware and software support and maintenance on desktop devices
- Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements
- Provide VIP support for desk side issues
What are we looking for?
- Proven previous experience of working onsite providing desktop support
- Good knowledge of current Microsoft Windows Desktop software
- Understanding of network protocols, server hardware and configurations
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Excellent verbal and written communication skills
- Good understanding of mobile devices such as iPads, iPhones and Android phones
- Full driving licence
This role will be working Monday – Friday 9am-5:30pm
ESP offers a basic salary of up to €33,000 + pension, life assurance and access to ongoing training and career development.
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
