Eurofins USA Clinical Diagnostics Hiring for Phlebotomist & Customer Service Representative at Boston, MA Full Time

DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide. The Company’s success reflects it’s standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere.

DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none.

DDC is now offering a $1000 sign on bonus!

$1,000.00 Sign-on Bonus paid 50% at 90 days, 50% at 180 days. Apply now!

The role of the Client Service & Specimen Collector is critical to the success of our relationship testing in local markets. The Client Service & Specimen Collector serves as a single person location responsible for in person support of our clients, collecting buccal (cheek) swab DNA samples, preparing paperwork, arranging payment, and providing customer service via phone and email. This position reports to the Satellite Office Supervisor and is essential to growing our presence in the local market, ensuring the community is aware of the services offered. This individual will perform basic DNA collections locally and forward the sample to DDC headquarters in Ohio for testing. This individual will run the day-to-day operations of the office independently.

DUTIES/RESPONSIBILITIES:

• Able to explain and promote DDC’s paternity and relationship testing along with all other products professionally
• Quickly understand and analyze customer needs, listen actively
• Ability to cope with difficult customer situations
• Assist clients face-to-face and over the phone
• Reacts to opportunities taking the initiative to promote the office in new and innovative ways
• Adhere to compliance regulations and policies
• Stays organized and keeps detailed notes of sales touches both over the phone and in person
• Ability to work independently and self-motivate

• High School Diploma
• At least 1 year of experience in call center or customer service
• Bilingual, English/Spanish preferred
• Phlebotomy a plus
• Ability to demonstrate and uphold the highest level of ethical behavior and confidentiality

Additional Information

Position is full-time, Mon.-Fri., 8:30am-5:30pm

Flexible schedule options: Condensed Work Week, 3-Day Weekends, Part-Time Hours if Desired

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.