EXL Service Hiring For Vice President – Digital International Leader at Dublin, County Dublin Full Time

Overview:
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Headquartered in New York, our team is over 48,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title: Vice President – Digital International Leader

BU/Segment: EXL Digital

Location: Dublin, Ireland (with normal business travel)

Employment Type: Permanent

Summary of the role:
The Digital International Leader is a critical business leadership role responsible for overseeing the successful development and execution of the Digital business unit strategy and delivery of EXL’s services and solutions to Digital clients. In this role, they will participate in developing EXL’s global strategies for Digital, providing strategic input and management for EXL’s markets. The Digital International Leader will collaborate closely with Line of Business executives, and strategy and growth leaders throughout the organization to ensure a cohesive approach to growth that maximizes the long-term value of the business. They will also drive efficient day-to-day operations, lead change management initiatives, improve processes, and promote career progression and retention of staff. To excel in this position, they must have exceptional strategy development, leadership and management skills, and a deep understanding of the delivery process in a service-oriented business.

As part of your duties, you will be responsible for:
Driving the business to realize its long-term goals by translating strategies into actionable and quantitative plans, effective strategy cascades, and driving execution through ongoing performance management.

Leading through influence to increase the rigor in the strategic planning process and ensure that investment resources are optimized across the organization

Developing “upstream market research” strategy and policies for market and industry intelligence (e.g., collect feedback from clients, gather intelligence from market-facing teams, perform competitive industry strategy analysis, develop market share analysis)

Uncovering and assessing new growth options to determine which will provide the best opportunities to sustain top- and bottom-line expansion.

Providing input into global commercial strategy through participation in the EXL Global Steering Committee / Executive Committee, as appropriate

Providing input into the development of business continuity/risk mitigation strategies and make strategic decisions with respect to the same

Partner with the CTO in the US to discuss new opportunities and processes for digitization and collaboratively manage development and deployment within the businesses

Collaborate with the leaders of the vertical BUs within Ireland and outside Ireland to identify digital solutions opportunities

Participate in developing a strategic plan once an opportunity has been identified on what can be delivered based on the Digital capabilities and a strategy for the monetization of the digital solution

Participate in developing the strategic roadmap for the solution including the investment required (internal cost/external cost), target customers, pricing mechanism for the solution i.e., whether offered as a standalone solution vs part of transformation engagements, ROI/payback period

Assist the EVP of Digital in presenting the strategic plan to the EC

Participate in the decision-making process related to the investment and funding decisions of digital solutions.

Approve pricing / determine pricing guidelines for digital products

Provide input into the marketing strategy for digital products

Providing input into the development of commercial strategies along with KBOs and KPIs

Providing input into marketing strategy and marketing materials

Providing strategic direction and oversight for the client delivery function globally, ensuring that service delivery teams meet or exceed client expectations

Developing and maintaining relationships with key stakeholders, including clients, vendors, and internal stakeholders, to ensure the successful delivery of projects and services

Defining and leading the stage gate methodology for investments including development of new service offerings, working closely with the sales and marketing teams to ensure that they meet the needs of clients and are aligned with the overall business strategy

Monitoring key performance indicators and metrics to track the performance of the client delivery function, identifying areas for improvement, and taking corrective action as needed

Driving continuous improvement in service delivery processes, including identifying and implementing best practices and process improvements

Providing guidance and mentorship to service delivery managers and teams, fostering a culture of excellence, collaboration, and continuous learning and development

Developing and maintaining regular reporting on client delivery performance, including key metrics such as project status, resource utilization, and client satisfaction

Staying current with industry best practices and benchmarking the client delivery function against competitors and peers, maintaining a repository of best practices and process documents for the client delivery function

Ensuring compliance with relevant regulations, laws, and industry standards, as well as the company’s policies and procedures

Partnering with the human resources team to recruit, develop, and retain top talent, ensuring that the team has the necessary skills and expertise to meet client needs

Collaborating with other functions within the company, such as sales, marketing, finance, and operations, to ensure that the Digital business unit strategy, including the client delivery function, is aligned with EXL’s overall strategy and goals

Liaising with EXL’s Centers of Excellence based in Ireland to provide necessary Digital insights, input, validation, and recommendations regarding developing Companywide best practices

Qualifications and experience we consider to be essential for the role:

A bachelor’s or master’s degree in a relevant field (e.g., business administration, management, engineering, computer science)

Proven record of accomplishment for leading a business unit, including liaising with global leadership and operating teams globally to develop and implement a strategic business management plan

At least 10 years of experience in U.S. Digital data and analytics, service delivery or operations, with at least 5 years in a leadership role

Strong understanding of service delivery processes and methodologies, such as ITIL, Agile, or Lean, and demonstrated experience in implementing these frameworks

Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with a diverse range of stakeholders in a globally matrixed environment

Strong analytical and problem-solving skills, with the ability to identify and address complex issues and challenges

Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders

Demonstrated track record of driving continuous improvement and delivering results

As part of a leading global analytics and digital solutions company, you can look forward to:

A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.

At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.

As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.

At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the Republic of Ireland.