Fairmont Hot Springs Resort Looking for RV Office Clerk at Fairmont Hot Springs, BC Full Time

Position Summary: The RV Park Office Clerk is responsible to ensure they are presenting the Resort to company standards, and that guests are our main focus. Ensuring all standards and procedures are being followed as instructed, and that any discrepancies are reported to the Supervisor.

Major Duties & Responsibilities:
Provide superior customer service to guests and team members

Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards

Acknowledges and adheres to the parks policy and procedure manual

Enforcing parks rules and regulations

Check guests in and out of the park

Answering phones and emails in a professional manner

Ability to handle cash transactions, both actual and electronic

Resolve guest concerns, issues and follow-up

Coordinate and communicates with all operating departments to enhance guest experience

Ensuring you are proficient with the Reservation systems

Entering in-person, phone and online reservations

Entering Gift Cards in to Maestro

Filing

Incoming reservation, Cancellations, Check-outs, Rental agreements

Cash outs

Reconcile Credit Cards and Floats at change of shift

Complete a full Cash out at the end of the day

Submit Deposit and Audit reports

Rolling and Counting Laundry Float, when required

Maintain knowledge of current resort events, activities and promotions

Keeping office and bathroom clean

Sweeping, Dusting, Mopping, Vacuuming, Window washing, Washing dishes

Keeping Store stocked

Restocking Inventory

Help grounds, when required

Cleaning sites

Picking up Garbage at Historical Baths

Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:
Minimum of 1 year experience in a front desk agent role preferred.

Superior written and oral communication skills

Excellent organizational and time management skills, with the ability to set priorities for self.

Proficient with computers

Accurate and detail oriented