Franklin Smith Looking for ICT Helpdesk Analyst at Auckland, Auckland, New Zealand Full Time

Our Client: Our client, is a pioneer in the Steel and profiling space and uses the latest IT technologies to streamline operations and foster innovation. They are committed to providing an environment that encourages growth, flexibility, and work-life balance.

Role Spotlight: Due to Huge growth in Australia they are seeking a level 1-2 Helpdesk Support Specialist to provide remote support to NZ and AUS based employees. The ideal candidate will excel in offering support for Azure, Office 365, Active directory and various IT devices (exposure to CISCO networks would be advantageous)

Shift Details: Permanent late shift hours (11:30 AM – 7:30 PM)

Core Responsibilities

• Serve as the initial touchpoint for IT queries and service requests.
• Diagnose and rectify issues related to Azure and Office 365.
• Offer entry-level support for Cisco network devices.
• Attend to general IT device challenges (e.g., desktops, printers, mobile gadgets).
• Record and update issues within the help desk software, ensuring detailed notes of problems, actions, and solutions.
• Escalate unresolved concerns to the next tier or designated technical teams.
• Contribute to the enhancement of IT resources and documentation.
• Stay abreast with the latest in Azure, Office 365, and Cisco environments.

Benefits on Offer:

• Competitive compensation package of up to $65,000 + a Bonus
• Access to an on-premises Gym and personal Trainers.
• Flexible work arrangements (WFH 2 days a week)
• On office days, enjoy the convenience to wrap up your shift from the comfort of your home.
• Opportunities for skill enhancement and career growth, including budget for training that makes you better!
• Engage with a team that truly values collaboration and innovation.

Desired Skills & Experience

• A minimum of 1-2 years in an IT support/helpdesk position.
• Hands-on experience with Azure and Office 365 ecosystems.
• Basic proficiency with Cisco network devices.
• Exceptional troubleshooting abilities complemented by outstanding customer service skills.
• Stellar communication capabilities, both written and verbal.
• Capability to function autonomously and collaboratively.

Credentials: A Bachelor’s or Associate’s degree in IT, Computer Science, or allied fields is advantageous. Relevant accreditations in Azure, Office 365, or Cisco would be beneficial.

Application Process: If this sounds like your next big move, please apply through the job add above!

PLEASE NOTE ONLY CANDIDATES IN AND ELIGIBLE TO WORK IN NZ WILL BE CONSIDERED