Get Living Hiring for Resident Host at London Full Time

Overall Purpose:

As Resident Host/Concierge you will have a natural flair to deliver resident satisfaction by providing efficient and welcoming assistance with all requests ensuring a smooth and seamless operation combined with brilliant service every time. A confident communicator, you will be the host and centre of the neighbourhood community engaging daily with our residents, connecting people, and creating unique and memorable experience for our residents by making a real and personal impact.

Key Responsibilities & Accountabilities:

• Coordinate daily shift handovers, and communications all relevant issues.
• To be aware of amenity space activity throughout the premises.
• Assist residents with all queries about premises facilities as well as upcoming events by keeping up to date on the community and local area.
• Provide recommendations to residents about the local area and attractions by getting to know East Village and neighbourhood amenities.
• Ensure clear communication between Concierge and Neighbourhood teams to ensure a smooth running of premises operations.
• Welcome all residents and visitors with a warm and friendly approach on first name terms.
• Challenge with confidence any unknown visitors in a personable manner.
• Maintain and update amenity reservations e.g., VIP events / arrangements / special requests.
• Deliver outstanding resident satisfaction for East Village facilities, promoting retail outlets and events at every opportunity.
• Stay current with residents and East Village activity reviewing and maintaining Neighbourhood events diary.
• Communicate effectively with residents, visitors, colleagues, couriers, and contractors.
• Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of any deliveries awaiting collection.
• Support resident move-in / move-outs as instructed by Relationship Management team.
• Track all maintenance requests for the building and liaise and respond accurately to all resident questions that may arise.

Key Skills & Competencies:

• Self-motivated / driven / boundless levels of energy.
• High-level of standards with attention to detail.
• Enthusiastic approach to join our new opening team to create unparalleled service.
• Ability to engage confidently with residents.
• Must be pro-active and able to use initiative.
• Excellent communication skills displaying sensitivities to and understanding resident needs.
• Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
• Ability to work under pressure whilst remaining calm.