Protocol Hiring for Student Services Officer Job at East Ham, England , UK Full Time

The Student Services Officers will support students in a variety of different ways, to support them throughout the learner journey. The Student Services Officer role will be the College focal point for student financial support, delivering outstanding customer service and advice relating to Bursary funding; travel and transport; and general information
Role responsibilities

• To support prospective and current students by providing comprehensive information and advice on financial support, bursaries including hardship funds; accommodation; travel and transport; and

general information.

• To assess all bursary applications in a timely manner adhering to agreed funding policy and guidance .
• To allocate appropriate financial awards using Pay My Student, ensuring that the correct funding stream is used and that allocations are eligible as per specific guidance.
• Read and understand the funding guidance for all financial support funds available to students, including Care to Learn and transport for London discounted Oyster cards.
• Understand financial support options available to students and be able to provide advice to students and staff on entitlements .

The person & qualifications

• A level equivalent education
• Good standard of literacy and numeracy. Grades A‐C in English Language and Maths or equivalent
• IAG Level 2minimum or be willing to work towards one
• Ability to prioritize work and multi‐task
• A working understanding of student finance support in post 16 education
• A working knowledge of record keeping and general administration
• Experience in maintaining databases

As a Disability Confident business we warmly encourage applications from people with disabilities. Protocol is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.
About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits – your future is in good hands.
The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Schedule:

• Monday to Friday