Gila River Health Care Looking for Customer Service Representative at Laveen, AZ Full Time

Responsibilities:

• Serves as an initial contact to patients, patients’ families, visitors, and the general public by greeting and welcoming them to the facilities.
• Provides timely and proactive response to any inquiries, directions, inconvenience, or complaints in-person and by telephone. Transfers phone calls as necessary.
• Identifies and documents concerns and provides available resources, such as wheelchairs.
• Transports patients to different locations within the facilities in wheelchairs or golf carts.
• Performs daily rounds throughout the facilities to check on patients, deliver foods and beverages, and help anyone in need.
• Cooperates with Quality Management to identify obstacles and make recommendations to patient services.
• Maintains the facilities and equipment regularly by cleaning public areas, counting equipment, and sanitizing wheelchairs before and after use.
• Helps patients, especially the elderly and patients with hearing problems, with checking in at pharmacies.
• Responds to and assists in any security, rapid response, or facility alerts.
• Provides water in the main lobby and pharmacy and hands out to patients.
• Communicates with Emergency Department to assist with any activities.
• Translates in Pima language for patients who do not speak English, if necessary.
• Performs other job-related activities as requested.

Qualifications:

• High school diploma or GED required.
• 6+ months of customer service experience preferred.
• Valid driver’s license required with 39 month clear MVR record.
• Must have or be able to secure a valid CPR Certification within 6 months from Date of Hire.
• EZ Lift and Self Defense training within 6 months from date of hire.
• Ability to communicate in Pima language preferred.
• Exceptional communication, interpersonal, and customer service skills.
• Member of the Gila River Indian Community.