Harvard University Hiring for Professional Development Programs Media and IT Assistant at Cambridge, MA Full Time

Job Summary

The PDP Media and IT Assistant is responsible for providing the Media and IT needs and high-profile support to DCEs Professional Development Program (PDP). Performs a variety of complex technical, analytical and customer service duties that ensure smooth and exemplary quality technology services. Coordinates, assists, and trains faculty and guest lecturers in the operation of computer hardware, audio visual, and other complex IT systems that ensure the delivery of Harvard-quality programming. This position reports directly to the Computer Lab Manager.

Job-Specific Responsibilities

PDP Tech Support Activities

Collaborate with program staff to understand all technical and AV programming needs; collaborate with Brattle media team to implement standardized instructional technologies and modifications. Assist Tech Lead to ensure all IT security protocols are in place and compliant with University standards

Establish, implement, and execute technical resource plans for individual programs and events

Float/Flex between multiple web conferences and classroom settings to ensure seamless delivery of programs. Responsible for assisting with variety of technical/analytical duties that arise for both on-campus and remote events; diagnose complex technical AV or computing problems as they arise

Interact with high-profile and global and domestic customer/learners requiring complex technical assistance. Liaise with diverse, international audience and provide pre-program advice aligned with specific teaching and learning goals and initiatives

Operational Activities and Projects Scheduling

Follow Google doc/Qualtrics Daily Playbook for programs and checklists; responsible for entering PDP operations schedule in the CRM

Schedules, plans, and delivers technical training to faculty/instructors six weeks prior to programming and events; coordinate instructor and participant schedules for pre-event review

Ensuring in advance that all needed technical staff are available and establishing back-up plans for absent technical staff

Coordinate and confirm logistics with media lab for computer hardware, digital media, AV equipment deliveries

Schedule and monitor equipment deliveries, equipment set-up/test, equipment returns

Technical Services and Training

Provide technical training to instructors and participants based on program needs (both on-line and in person)

Computer hardware checks, recommend and acquire equipment and peripherals, advise, and make recommendations for equipment purchases; network assistance, provide options for improving connections

Confirm all applications are up to date; anticipate and troubleshoot issues that may impact the quality of programming.

Advising Best Practices

Provide advice for proper online attire, eliminating distractions, setting up appropriate backgrounds, decluttering, reminders to turn off electronic notifications, etc.; monitor and ensure punctuality of staff and instructors

Provide technical sound quality advice; confirm volume, eliminate background and cellphone noises, etc.; manage pre-presentation tests for content, connectivity, etc.

Basic Qualifications

3-5 years of related experience providing customer service in a technological environment

Advanced knowledge of Mac/Window/Media equipment

Additional Qualifications and Skills

Bachelor’s degree preferred

Working Conditions

Consistent with the new federal guidance, all Harvard employees must be fully vaccinated. Individuals may submit a request for exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exemptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Additional Information

This is a 12-month term position with possibility of renewal.

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 – 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Job Function

Information Technology

Location

USA – MA – Cambridge

Job Code

403060 IT Support Associate I

Sub-Unit

–

Department

Division of Continuing Education

Time Status

Full-time

Salary Grade

054

Union

55 – Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

This is a 12-month term position with possibility of renewal.

Monday – Friday, 8am-4pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.