HomeSecure Hiring for Customer Service Agent Job at Dublin , Ireland Full Time

HomeSecure.ie are Ireland’s Fastest Growing Home Alarm and Monitoring Company with over 21,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.

Working in our Customer Service team, you will:

• Communicate with customers by phone via inbound and outbound calls, email and chat.

• Take full ownership of any query and resolve it for our customers, keeping them informed as you progress and working on scheduling of engineer resources as required.

• On an ongoing basis you will work with our partners to ensure our customers are always taken care of.

• Be working a hybrid model of 3 days in office and 2 days at home – you must have a safe, secure workspace at home with stable broadband connection at all times.

• Work as part of a busy team but also able to use your initiative to seek solutions and efficient ways to support our customer.

• Actively listen to our customers and anticipate their needs with empathy.

Troubleshoot any customer issue and resolve it for them, notifying management if there are gaps in our service that need action.

• Accurately use our systems and support the administration of customer accounts, taking payments etc

• Be focused on achieving your KPIs and challenge your own performance every day.

You must be:

• Fluent in English both spoken and written.

• Experienced with a variety of CRM and other systems

• Have at least 2 years’ experience in dealing with customers both on phone and digital platforms.

• Able to work in a customer contact, target-driven environment – you love to hit your metrics & over-achieve on your goals.

Benefits:

• Fast-growing company with strong market growth

• We are located in just off the M50 with ample free car-parking

• Great staff social events

• An energetic and friendly team environment

• Recently renovated offices

Ref: INDCS