Hospital for Special Surgery Hiring for Application Analyst II-Bedside Technologies (Hybrid) at New York, New York Full Time

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Now more than ever, our guiding principles are helping us in our search for exceptional talent – candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Application Analyst II (Bedside Technologies)

Full-Time-Hybrid based in NYC

Responsibilities

• Responsible for in-depth knowledge of assigned hardware and software including but not limited to JAMF, Imprivata, Aeroscout, Vocera, Responder V Nurse Call, Perfect Serve.

• Responsible for developing and documenting the internal procedures that will be used in conjunction with applications and hardware; and will design, build, test, install and maintain those solutions.

• Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.

• Performs in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.

• Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.

• Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.

• Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.

• Complete all tasks in a timely manner with accurate documentation.

• Collaborate effectively with all IT teams.

• Troubleshoot reported problems and address questions from users, and provide on-call support on a rotating basis.

• Review and test changes, enhancements, and each new release as assigned.

• With support, create, review, and update test scripts to reflect proposed workflow solutions.

• Analyze data needs.

• Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned.

• Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.

• Analyze new functionality in new releases to identify impact.

• Provide assigned off and on-site support as assigned.

• Assist with all quality assurance processes, including change management and testing efforts.

• Actively participate and contribute in meetings as assigned.

• Participate in disaster recovery measures and development of processes as needed.

• Create reports and extracts, as necessary.

Qualifications

• Previous experience in the following apps: JAMF, Imprivata, Aeroscout, Vocera, Responder V Nurse Call, Perfect Serve.

• Epic experience or knowledge a plus

• Effective oral, written communication and follow-up skills

• Strong interpersonal relationship skills

• Strong understanding of servers and end point management

• Strong desktop tool usage including Word, Excel, and PowerPoint

• Self-motivated, detail-oriented, problem solver

• Relevant experience and BA/BS Degree

Working Conditions/Physical Demands

• Position may require flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.

#Hybrid

#LI-TA1

ID: 2023-17907

Hours per Week: 35

Shift: Days

External Company Name: Hospital for Special Surgery

External Company URL: www.hss.edu

Street: 535 E 70th St

Other Requirements: #Hybrid
#LI-TA1