Infinity Contact, Inc Looking for Customer Service at Bingham Farms, MI Full Time

Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.
Why Work for Infinity?

• We offer a blend of competitive hourly base pay + commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) + match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits; eligible for full time employees
• Professional development and career pathing opportunities available – we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on

The Role:
Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing an excellent customer experience can step into this role and make an immediate impact.
Responsibilities:

• Responsible for outbound calls using a provided lead list in office
• Identify coverages, eligible coverages and upsell the customer to additional products
• Accurately disclose terms and conditions to ensure customer comprehension
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities
• Utilize strong communication skills, including clear enunciation
• Willingness to accept constructive feedback and make necessary improvement
• Meet and exceed all program KPIs
• Reliable attendance

Ideal Qualifications:

• 1 year of contact center experience preferred
• 2 years or more of sales experience preferred
• Ability to maintain broad knowledge of client products and services
• Comfortability in using multiple technology systems, effectively
• Think quick and rebuttal objections
• Passion for delivering exceptional customer experiences, by executing with energy and excellence
• Ability to project a positive and professional attitude towards all customers
• Ability to adapt and work in a fast-paced team environment

www.infinitydelivers.com

Job Type: Full-time