Lorenz Clinic Hiring for Remote Assistant at Minneapolis, MN Full Time

The Remote Receptionist role is vital to providing exceptional service. The position demands an individual who takes pride in speaking with patients, provides highly personalized care and is patient and professional with all phone interactions. This position provides direct assistance to patients, providers, and pharmacies to ensure proper routing of phone calls. The Remote Receptionist speaks to all callers in a warm and confident manner and provides courteous and compassionate service. The Remote Receptionist will act as an expert in managing client appointments by becoming well versed in our services, providers, and client issues to make informed decisions regarding appointment assignments. This is a full-time as assigned, non-exempt, hourly position.
Key Responsibilities
The Remote Assistant will provide support in the following areas:

• Leadership & Development

• Reflects the clinic’s mission and values in professional style & personal actions
• Applies strategic thinking for role; anticipates and/or identifies problems and opportunities
• Collaboratively working with ASM to carry out development and strategic goals
• Deliver an exceptional customer service experience to patients, families, and other customers through consistently demonstrating Lorenz Clinic values
• Act individually and with others to meet each patient’s needs
• Effectively carry out operational procedures as outlined in the support staff Operation’s Manual
• Identify and implement personal or process improvements to maintain and improve thorough, compliant, timely, accurate service.

• Patient Coordination

• Provide courteous and compassionate service when answering phones
• Triage all incoming calls
• Make outbound calls to schedule patients
• Document patient insurance information.
• Problem solve client issues related to the Portal and Docusign
• Transfers calls or takes messages as necessary
• Provide patients with accurate information when answering questions and concerns
• Manage referral sources and potential client inquiries
• Handle sensitive and confidential information
• Coordinate interpreters for scheduling purposes and appointments
• Remain calm and effective in an emergency or in high pressure situations
• Maintain working knowledge of all programs and scheduling rules associated
• Put patient first at every opportunity
• Listen to understand each patient
• Show concern for each patient

• Staff Support

• Triage clinical staff questions related to policies and procedures
• Prepare and implement onboarding procedures for new hires, as assigned
• Maintain proficiency in utilizing the clinic’s Electronic Health Records (EHR) system
• Other duties as assigned by the ASM or Director of Operations

• Clinic Wide Support

• Work collaboratively with other CAs to fill in when/where needed
• Attend meetings, trainings, or assist in clinic conferences outside of assigned site or regular working hours
• Flexibility to change hours based on clinic needs

Requirements

• At least 1 year of experience in medical reception, medical administrative support
• Overt commitment to social justice
• Excellent written and verbal communication skills
• Self-motivated and self-starting work style
• Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g., calendar of tasks/responsibilities, etc.)
• Perfect interpersonal boundaries
• Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA compliance knowledge and training)
• Proficiency with Google applications
• Tableau experience preferred
• Reliable and dependable attendance
• Schedule flexibility as needed
• Ability to sit for long periods of time
• Ability to operate computer software for 90% of the job
• Demonstrated punctuality, reliability, and professionalism
• Must be able to work well independently
• Must have a private, secure work space with no interruptions during work hours
• Ability to multi-task
• Demonstrated excellent customer service skills
• Additional spoken languages preferred, but not required

Qualifications

• High School Diploma or GED
• Bachelor’s Degree in Psychology, Social Work, Accounting, Finance, Leadership, or similar field (strongly preferred)
• Clean criminal background as required by law

Location: Telehealth, Minneapolis, MN 55455

Job Type: Full-time

Work Location: Multiple Locations