Madison Recruitment Hiring for Customer Service Representative (Work from home) Job at New Zealand Full Time

Are you passionate about providing the upmost customer service but want to work from the comforts of your own home? Join the team now and get the flexibility and work / life balance you are looking for!

• Full time work from home position
• 3-month duration with the with the possibility of an extension or to become permanent
• Future internal growth and development opportunities available – work your way up through the company!
• No two days are the same! Work on varied campaigns providing the upmost service and a positive brand experience

About the role: You will be required to work on multiple campaigns, consistently providing a great customer experience, helping, and supporting customers by identifying their needs and providing solutions via inbound and outbound calls, emails or live chat. An example of one of their exciting upcoming projects which you may be involved in is the NZ Census!

Day to day responsibilities:

• Respond to queries via phone, webchat, and email
• Initiate outbound interactions as required
• Attempt first contact resolution or escalate calls when need be
• Effectively and efficiently use Contact Suite and Knowledge Base
• Adhere to call strategies and scripts and demonstrate the call flow process in every interaction
• Demonstrate sound knowledge and understanding of campaign products, processes, and requirements
• Achieve set targets to assist the team in meeting the fiscal year objectives

Start Date: ASAP start, however can accomodate notice periods

Days/ Hours: You will be rostered between 30 – 37.5 hours per week.

• You will need to be entirely flexible between 8am – 10pm, Monday to Sunday
• Depending on which campaign you are on, you may be required to work both Saturday and Sunday, with up to three other shifts during the week
• Your shifts will be published 7 days in advanced

About You: To be successful in this role you will

• Have 1-2 years customer service experience (preferably in a call centre environment)
• Have clear communication skills and a strong customer focus
• High level of resilience, self-motivation, and empathy
• Have effective communication, questioning and listening skills
• Be a team player and have the ability to work independently
• Be able to learn and adapt to systems and processes

Work from home requirements: To be eligible for the role, you MUST have

• VDSL or Fibre connection that meet the minimum speed requirements
• Minimum upload speed of 20Mb and download speed of 50Mb, Jitter less than 30 milliseconds – you will need to test the speed via https://www.chorus.co.nz/speed-test
• Desktop PC or Laptop no older than 5 years, running Mac0S 10.15 or higher or Windows 10
• USB headset, web camera and skype number
• Up-to-date antivirus software
• A private, closed off workspace with adequate lighting, access to fresh air and ability to control temperature levels, noise and internet usage
• A suitable desk and chair where feet can sit flat on the floor or on a footrest (preference is a 5-leg office chair)

Please note, Chromebooks are not supported. You will be required to comply with a H&S assessment / office location check during your assignment to show you meet the above requirements.

We are seeking ambitious, driven people who understand the value of their customers and are passionate about delivering excellent customer experiences. If this sounds like you – we want to hear from you! Click apply now! Reference: 135866