Manulift Hiring For Gérant des pièces at Saint-Augustin, QC Full Time

Reporting to the National Parts Director, the Parts Manager will be responsible for ensuring the proper functioning of the department at our Stoney Creek branch. He will be responsible for hiring, training as well as managing the team and will also have to support his customers (mechanics, external customers, and dealers) in their purchases of mechanical parts.

The Parts Manager is a positive and motivating manager, who thanks to his organization and proactivity, will lead his department to a higher level of excellence.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Department: Parts

Main responsibilities:

• Ensure the audit, training, and optimization of key processes;
• Maximize the picking process by optimizing product space and storage;
• Plan, organize, and direct the processes and procedures of the department including:
  • Reception, inspection, and implementation of POs, Transfers, and RMAs
  • Control the physical inventory (cyclical count, audit)
  • Receive, package, and ship products, etc.
• Support his specialists in mentoring customers regarding parts, repairs, etc.;
• Measure the department’s performance based on specific indicators;
• Carry out customer visits at least twice a month;
• Provide an exceptional level of service to internal and external customers by participating in various tasks (order taking, product information, current promotions, personalized service, etc.);
• Establish a culture of continuous improvement and develop departmental productivity and profitability objectives;
• Participate in the recruitment process, onboarding, and evaluation of new team members;

Requirements and skills:

• Minimum of 5 years of experience in team management and part management, inventory and customer service;
• In-depth knowledge of the Office suite (Excel) and significant skills in inventory management through ERP and WMS computerized management systems;
• Experience in the analysis of performance indicators (KPI);
• Bilingualism: Advanced in French and English both oral and written;
• A college diploma in administration or engineering / industrial management is an asset;
• Knowledge of general mechanics is an asset;
• Excellent organizational and customer service skills;
• Adaptability and excellent in priority management;
• Team-spirited and high interest in knowledge sharing;
• Significant skills in problem-solving and conflict management;

Why Manulift?

• A solid industry, operating in several growing markets;
• Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
• Flexible hours and days of personal leave;
• Corporate clothing (winter coat, jacket, shirts, etc.);
• Membership credit for a gym or a physical activity;
• Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
• Free parking;
• Career advancement opportunities across Canada.