Monterra Hiring for Part Time/Full Time Inbound Call Centre Representative at Texas Full Time

Monterra is a family owned and run business made up of a community of like-minded people working towards a common goal. Our purpose is to keep US workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday US through the Lyone Foundation.

More about our benefits

• Flexible hybrid workplace
• Competitive remuneration with excellent bonus scheme
• Generous Reward and Recognition programs
• Access to ongoing training and career development programs
• Access to free Mental Health programs
• Birthday and Anniversary day off
• Convenient location with onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives

More about what you’ll do

As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

• Answer inbound calls
• Process customer enquiries
• Process customer orders
• Answer Live Chat queries
• Document feedback and complaints
• Ad-hoc administration duties as required

More about you

To qualify for this role, you must meet the following requirements:

• Previous experience within a call centre environment
• Exceptional customer service skills
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Job Types: Full-time, Part-time

Salary: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Work Location: Multiple Locations