Moorfields Eye Hospital NHS Foundation Trust Hiring for Admissions Co-ordinator Job at United Kingdom , UK Full Time

This is an exciting opportunity to join the leading eye health services in the UK and a world-class Centre of excellence for ophthalmic research and education.

Moorfield’s eye hospital based at St Georges Hospital, Tooting, is looking for an Admissions Coordinator to provide an effective admissions service for a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to those admissions.

PROBATIONARY PERIOD

This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended

Or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Main Responsibilities:

• Arranging admissions
• Ensure that all admissions are arranged in line with the trust’s access policy
• Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit
• Liaise closely with the surgeons, theatres, nurses and their teams to make sure lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
• Receiving complex clinical information, from a variety of sources, and ensuring the appropriate person is made aware of it to ensure patients are managed correctly.
• Liaise with other sites within Moorfield’s, and extremally in some cases, to ensure that all clinicians and equipment required for surgical procedures are available and procedures are then booked appropriately.

The Moorfields Way is to be Caring, Organised, excellent and Inclusive. You will work within a tight knit Elective care team who uphold all these values and take great pride in providing high quality care to the patients.

Annual Leave starts at 27 days a year plus bank holidays.

At the ST Georges site, we have Marks and Spencer, Costa and Pret and a big canteen for staff and patients.

• Ensure that all patients are reminded of their surgery date by telephone at least 48 hours’ in advance in order to minimise DNAs.
• Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.
• Inform the patient’s consultant of any cancellations either in advance of surgery or at pre-assessment.
• Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.
• Maintain a list of patients available to come in at short notice.
• Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.
• Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.
• Ensure that all admissions are arranged in line with the trust’s access policy
• Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit
• When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
• If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.
• Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
• Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice). Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.
• Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
• Patients of the same clinical urgency should be booked in chronological order where possible
• Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
• Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists / additional patients to go on).
• Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
• Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.
• If there are any patients without a date investigate these and offer a date as soon as possible