esure Group Hiring for Triage Fraud Claims Investigator at Manchester M3 Full Time

Company Description
Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.
It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description
We currently have a fantastic opportunity for a Triage Claims Fraud Investigator to join our Claims Fraud Operations department on a full time, permanent basis.
The successful candidate will be responsible for investigating and resolving a caseload of suspected fraudulent claims in order to achieve a speedy and cost-efficient conclusion, including the recovery of paid away claims.
Responsibilities
To assess fraud referrals from multiple sources including automated detection systems, intelligence alerts and escalated claims from various claim teams.
Conduct desktop investigations into potentially suspect claims which are to be investigated by the Special Investigations Unit.
Assess level of concern regarding suspect claims and return or retain for investigation by the Special Investigations Unit.
First level complaint handling
Quality check review of developing and core colleagues
Interpret output from SIRA fraud detection system
Delivery of fraud training packages with support from experts
Review intelligence alerts escalated from Financial Crime Insight.
Review SAS/MI reports generated within the business of potential high-risk claims.
Interpret output from SIRA fraud detection system and other automated detection systems

Qualifications
Proven claims handling experience in a personal lines environment
Working knowledge of the internet and Insurance/Financial service databases
Working knowledge of legal aspect of asset recovery
Good communication, organisational and negotiation skills.
Self-motivated and able to work as part of team.
An intermediate level of computer literacy
Good understanding of GDPR
The ability to identify links and patterns emerging of claims involving specific companies/people
Good attention to detail, determination and information gathering.

Additional Information*
Benefits*
33 days annual leave, including bank holidays (pro rata)
Up to 5% annual bonus
Refer a friend scheme, up to £1,000
Employee discounts on esure products
Opportunities for career progression
Employee Assistance Programme
This is a hybrid position, you will be expected to work from the Manchester office 2 days per week.
We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.
We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Location: 25 Quay Street, Manchester M3

Job Type: Full-time