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Canada
Nestle Hiring For Operations Specialist at North York, ON Full Time
A little bit about us
Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity, and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.
Position Snapshot
Business areas: Nestle Canada
Job title: Operations Specialist
Location: North York
Position Summary
We are looking for an Operations Specialist based at our North York Location. This role will be responsible for sustaining, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.
A day in the life of…
As an Operations Specialist you will be working on Operational effectiveness and efficiency, and stakeholder engagement. You will also be responsible for operational compliance of all technology-related issues across IT including information security, privacy, business continuity, identity management, user access and data integrity
You will also:
- Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfil the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- Oversees the support processes that include incident, problem, change, request fulfilment, tasks, configuration, and event management
- Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support
- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
- Runs small-scale projects (managed work activities) for the deployment of functionalities
- Works with product or platform teams to ensure good coordination of IT updates without impacting business processes
- Works with supplier teams to ensure good coordination of product changes without impacting IT Consumers and business processes
What will make you successful
As the successful candidate you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will also:
- Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent work experience
- 3+ years of experience in IT, preferably working in an ITSM environment
- Experience in service management principles and execution
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Experience explaining technical concepts and technologies
- Experience with effective communication at different levels in the organization and in English
- Have the ability to build great relationships with internal stakeholders from various backgrounds and work collaboratively on multiple projects.
- Experience working in a global environment and with virtual teams
We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting IT career you’ve always wanted.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.
The closing date for applications is May 2, 2022. We will be considering applicants as they apply, so please don’t delay in submitting your application.
Please note: Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates. We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.
Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
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