Nordia Hiring For Work from home – Customer Service Representative – Incoming calls at North York, ON Full Time

You’re known for your resourcefulness and your analytical skills? You want to join a friendly and dynamic team and have the opportunity to work from the comfort of your home? If you said yes, we have an excellent opportunity for you within the Nordia Waterloo team

As a Customer Service Representative, you will ensure that cell phone service contracts are respected and resolve any fraudulent activity related to customer accounts. This is the ideal position for anyone who likes to solve problems and has excellent interpersonal skills.

Here’s what your day will look like:

In this role, you will:

• Prevent, investigate and resolve fraudulent activity on customer accounts;
• Ensure compliance with service level agreements and perform validation of mobility products;
• At all times, provide a courteous and quality service during your interactions with the customer.

Here’s what you need to join the team:

• Excellent attention to detail and a genuine desire to help others – customer service and problem-solving are your strengths!
• Ability to work in a computerized environment and to perform various tasks simultaneously;
• Excellent analytical and problem-solving skills;
• Ability to work from home (an asset). You can discuss this in more detail with our recruiting team.

Finally, a flexible schedule is key – we have to be able to serve customers when they need us (during the day, evening, or weekends) – That’s what customer service is about!

What we offer:

• Competitive base salary of $15,69 per hour (including a 1,25$ premium per hour worked);
• Performance-based incentives;
• Fully paid training and coaching program;
• Complete benefits plan after six months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2020 internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!