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Singapore
NTT Hiring For Senior Billing Analyst at East Singapore Full Time
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Support Service Level Analyst is the position in the Service Analysis and Improvement Job Family. They support the Service Level Management process within Dimension Data and work closely with the Service Delivery Management team operating in medium complexity environments.
The primary goal of the Support Service Level Analyst is to assist with the provision of analytical and specialized client service analysis and administrative functions through management and client performance reporting within an agreed timeframe or upon request ensuring that all requests meet or exceed the client or business expectation.
Working at NTT
Responsibilities
- Be the point of contact for all of billing
- Ensure billing reports are sent on time
- Coordinate with local Finance & Client Finance on billing-related matters
- Perform Incident and Request Governance for account
- Review Service Request management
- Work with Reporting team to review tickets that are about to fail and trigger another team prior to SLA failure
- Perform ticket analysis to improve productivity
- Lead all reporting-related tasks – monthly service reports, executive reports, ad hoc reports for monthly meetings
- Work with team to improve overall workflow and process
- Proactive to work on areas to value add on services provided to client accounts
Requirements
- Diploma in any field
- 3 years in similar servicing or client management role, preferably from matrix environment or MNC set-ups
- Service-oriented with business acumen to understand priorities and viewpoints from stakeholders, and effect these considerations into proper workflows
- Can present reports and solutions effectively using good communication and written skills
- Hands-on experience in any reporting tools
- Must have proficiency in advanced Excel
- SQL/Tableau reporting experience is preferred
- Keen to grow career in a client servicing function
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
