Oracle Hiring for Software Developer 5 – Incident Response at Salt Lake City, Utah Full Time

Job Description

This role provides critical support to the long term service stability for Oracle Cloud strategic customers. The role works closely with Incident Management and Engineering teams to address root cause of incidents and ensure service is restored as quickly as possible. The role will work with all the Oracle Cloud engineering teams and a strong technical background in cloud and infrastructure is a necessity.

In addition to assisting in incidents as they occur, the role will also focus heavily racking overall platform health and performance, and reporting back to leadership. A key part of this role will be to take post action corrective actions and use them to refine process improvements as well and having improvements added to the software development lifecycle. The ideal candidate must have in depth knowledge of cloud platforms, technical verticals such as notworking and a tenacious desire to fix problems.

Responsibilities

• Assist Incident Managers in helping to drive the incident bridges during service impacting events.

• Work closely with other engineering and support teams to ensure post incident corrective action items are implemented.

• Maintain and report on overall platform health, incident root causes, durations and corrective action items.

• Maintain and report on incident performance and adherence to contractual obligations.

• Track long term platform trends as

• Participate in architectural discussions to ensure Oracle Cloud continues to meet and exceed customer expectation of availability and resilience.

• Assist Change team in identifying risks to strategic customers when changes are conducted in Oracle Cloud.

• Should be able to work with minimal supervision when liaising with engineering teams, customers and leadership.

• Will be the Strategic Customer representative to Oracle Cloud and should have the ability to develop strong relationships with customers as a trusted partner.

• Quickly evaluating multiple sources of information and synthesizing into a simple message of risk and impact

• Advises project/program manager and coordinates with immediate and skip-level leadership.

• Collaborates across teams across multiple orgs.

• May serve as technical SME in multi-functional activities.

• Has technical responsibility for complex project(s), including project requirements, specifications (where applicable), and documentation.

• Act as SME for root cause analysis efforts.

• May develop scripts to automate non-traditional, complex tasks for business unit.

• Comprehensive understanding of the software development lifecycle.

• Provides a broad set of guidance to technical and senior technical members of staff.

• Collaborates with vendor engineering and account manager to address current business or operational issues.

• May lead the adoption of new vendor hardware.

• Active communication with product teams.

• Participate in coordinated communication with product teams, networking leadership, and PMO to help assess gaps, solutions and needs.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $96,800 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer