Paddy Power Betfair Hiring for Technical Support Desk Agent Job at Dublin , Ireland Full Time

What is the role?
1st Line Support Agent – Retail IT

In this role you’ll be providing 1st line helpdesk support to the retail estate, all the while you’ll be maintaining a very high standard of customer service. You’ll also be investigating and resolving multiple incidents, taking ownership of issues, coordinating multiple support teams when required, and reassuring users throughout.
You will also look after the logging of all reported incidents, and contributing to root cause analysis in order to improve service on an ongoing basis.

What do we need from you?

• 2+ years in a similar fast paced, results-driven Helpdesk / Desktop Support role
• Efficient skills in supporting Microsoft products including Windows 7, Windows 10, Active Directory, Exchange 2003/2010, Outlook 2003/2007 and Multiple Web browsers;
• Working technical knowledge of the PC platform – hardware, software, network and operating systems.
• Demonstrate a mastery of critical thinking, verbal and written communication, active listening and conflict resolution skills.
• Attention to the client, interaction and ability to collect information are required to understand quickly the client’s needs.
• Excellent methodology in fault-finding and following up
• Ability to prioritise and focus on those priorities.
• Ability to work on own initiative but also ability to establish good working relationship within team, the business and other IT groups that come into daily contact with.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Knowledge of Linux command line will be an advantage.
• Betting industry experience would be viewed very positively