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PrimoCare Hiring for Customer Service Representative- West Coast applicants ONLY (REMOTE) at Remote Full Time
Customer Service Representative
Are you an excellent communicator, tech-savvy and a fast learner? Looking for a VERY MOTIVATED and EXPERIENCED customer representative to join our team as an independent customer service representative for PrimoCare.
About You:
If you are interested in working with a socially impactful results driven company this may be the opportunity you are looking for. PrimoCare is looking for people who are passionate about improving healthcare delivery, leveraging technology to improve patient outcomes, and have the capability and desire to work in a rapidly growing and changing environment.
This position will require you to be tech-savvy and comfortable with patient outreach. If you are applying to be a PrimoCare Customer Representative you are willing to work as an independent contractor (no benefits offered until after probation) and comfortable with telephonic outreach and engagement. Additionally, you are caring, patient, persistent, understanding, respectful, able to build trusting relationships, flexible, motivated, and a self-starter.
Duties and Responsibilities:
- In this role, you will be part of a growing team working to improve our patients’ healthcare experience.
- You will be representing PrimoCare as you develop a relationship of trust with our patients and facility partners.
The role of a customer service representative is to be a:
- Patient advocate to our senior patients who are starting remote patient monitoring programs.
- Serve as the point of contact for patients enrolled with PrimoCare by their health care professional.
- Help patients set up their devices.
- Engage regularly with all assigned patients to encourage consistency with the treatment plan and ensure they remain within the data range set by their provider.
- Schedule regular monthly check-ins with the patients.
- Attend virtual meetings with the PrimoCare team for information updates.
Minimum Qualifications:
- Must be an excellent communicator.
EXPERIENCED WITH DATA ENTRY- Spanish speaker a plus..
- Proficient with technology.
- Comfortable with navigating computer platforms and familiar with smartphone functionality.
- Comfortable with telephone outreach and engagement.
- Experienced with customer interaction.
- Excellent communicator (written and verbal).
- Highly organized and efficient.
- Detail-oriented and good at multitasking.
- Team Player.
- Exhibits a strong sense of ambition, self-motivated, and self-disciplined.
Preferred Additional Qualifications:
- Telemarketing or customer service experience.
- People oriented
- Proactive and a fast learner
Expectations and Compensation:
- 8hour shifts. Hours between 10AM -630 PM PST (Independent contractor – Full time position) No benefits until probation period completed after 3 months of hire.
- Will receive training.
- Will report to the Care Team Manager.
- We offer opportunities for growth within the company.
Our team is passionate about our mission, energized by our growth opportunities, and inclusive and collaborative in our day-to-day interactions. If you are a people person who thrives by helping others and is motivated to help build a company that makes a real difference in the health community, then we look forward to hearing from you!
About Us
PrimoCare is a telehealth platform providing remote care to senior citizens with chronic conditions
About PrimoCare:
PrimoCare is a telehealth platform providing remote care to senior citizens with chronic conditions
