RelateCare Hiring for Contact Centre Representative (remote within Ireland (ROI)) Job at Remote , Ireland Full Time

We have exciting new opportunities to join our team this year, working either remotely or on a hybrid basis in Waterford or Tralee!

Integrity, innovation, collaboration, empathy and excellence are values that we ascribe to, and we are looking for individuals who reflect these values in all that they do.

We deliver excellent customer service to patients across the US and Ireland, and would love the opportunity to meet you and see if you are the missing piece of the puzzle to complete our team! There are multiple positions available, and we are already reviewing applications so that we can set up interviews.

Shift pattern:

8 hour shifts, falling between 12pm and 11pm Monday to Friday. Some campaigns may require weekend availability.

Responsibilities:

• Receiving inbound calls from patients looking to schedule physician appointments
• Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
• Verifying and reviewing patient insurance coverage and benefit eligibility
• Resolving patient requests efficiently
• Accurately entering patient data into multiple systems

Requirements:

• Exceptional customer service skills
• Empathy and the ability to soothe anxious callers
• Previous customer service experience (face to face or contact centre)
• Excellent communication skills, both written and verbal
• Fluent English and the ability to relay information to callers in an easily understood manner
• Ability to multitask
• Computer literacy and ability to learn new systems
• Adaptability to changes in processes and procedures

Benefits:

• On site parking
• Specsavers vouchers
• EAP Program through ZevoHealth
• 20 days Annual leave per year
• Employee discounts
• Internal learning structure with many courses to choose from
• Internal progression opportunities – most of our support staff have started out on the phones!

If your cv catches our eye, we will send you an application and a competency based assessment. Based on the results, we will be in contact in order to set up interviews and hopefully you will be on your way to joining a growing company, bursting with opportunity!

RelateCare is an ISO 27001 certified company, and you are expected to comply with all relevant policies as part of your day-to-day role to ensure compliance with the standard and ultimately play your part in retention of our ISO certification.

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application question(s):

• Are you able to occasionally commute to Waterford?

Experience:

• call centre: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: Remote