Schneider Electric Looking for General Sales Operations/Administration – Manager at Toronto, ON Full Time

Responsibilities:
The Field Services Order & Planning Team Manager is responsible to ensure that customers’ orders are properly managed from booking to invoicing, including the scheduling of the service delivery as well as accountable to ensure best-in-class customers experience, interacting with them regularly, and to optimize execution workforce efficiency.

Main Responsibilities:
Managerial Responsibilities:
Put in place relevant Management System to ensure perfect collaboration, team collective dynamic;

Track and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment;

Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it;

Ensure process performance with processes and tools adoption, acting with a customer first mentality;

Lead process improvement action plan to implement and adopt best practices which support customer satisfaction, revenue realization and team culture.

Other main responsibilities include:
Preparation and dispatch of the interventions:
Ensure proper checking and booking of customers’ orders, engaging with sales if needed;

Ensure appropriate service and billing plans are properly set;

Ensure Work Orders are properly created, enriched and scheduled in bFS based on business priorities and best technicians’ availability;

Ensure proper proactive communication with customers and proper handover to technicians.

Backlog Execution and invoicing of services:
Monitor the smooth execution of each Work Order and/or contract, ensuring high level of customer satisfaction;

Join weekly Short Interval Management cycle 3 meetings, addressing roadblocks and improving performances from dashboard;

Ensure good coordination and collaboration within the team and with other teams (tendering, sales, execution, projects, logistics, finance);

Support Sales & Operations Planning by preparing data in Master Planning Tool;

Maintain close relationship with biggest customers.

(External) English Qualifications:
Qualifications & Skills required:
Bachelor’s degree in a related field or Applicable Experience;

Knowledge of principles and processes for providing customer and personal services. This includes customer-needs assessments, quality standards for services, and conducting evaluations to determine customer satisfaction;

5+ Years Professional experience in customer service, service management, or operations;

3 Years of experience managing a team;

Active listener who is adept at planning and organizing;

Excellent communication skills both verbal and written, with customer-oriented mindset (French would be a plus);

Team developer – ability to develop and maintain a high-performance culture;

Innovative and curious mind;

Data driven & decision maker (able to analyze and recommend);

Interest in growing in an evolving environment and show solid change management skills;

Must be organized, detail-oriented, and a highly adaptable team player.

Let us learn about you! Apply today.

(External) English Company Boiler Plate:
Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.