Our purpose is to “Bring People Together”, coupled with a vision to “Create a Connected, Frictionless Travel Experience”. While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers.
Our mission is to “Build the World’s Leading Business Travel Marketplace”! We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
Requirements
Our mission is to build and operate the technology that powers the world’s leading business travel marketplace. We are building world-class customer products, and this brand new position has been established to lead the engineering efforts here at Serko.
Delivery has been strong to date, but we want to 10X product development, stability and scalability. This includes accelerating the engineering efforts in our next generation core platform, but also protecting our heritage platform appropriately. Key to this is the introduction of our VP Engineering role.
This is a transformational technology leadership role that will have discrete focus on accelerating change—building the new engineering machine. You’ll manage and implement plans for software engineering, operations, and the execution against product and delivery commitments. Develop and maintain a culture of delivering on-time Software products, systems, and solutions that align with the company strategy and product roadmap that are on-scope, on-budget, and with high quality. Work with stakeholders to develop a cohesive product engineering capability that enables high confidence in predictability, revenue growth and unlocks value. Make data-driven decisions using existing analytics data, as well as defining new data points that will enable future enhancements. You’ll push an innovation agenda and engage the broader organization to embrace a growth mindset, including but not limited to enabling AI driven software engineering.
You’ll thrive in a role where you get to build, develop, and manage an engineering team capable of undertaking diverse initiatives, focused on improving the quality and velocity of the company’s product and development capabilities. Design, implement and monitor all operations and key performance metrics/operational efficiency for the engineering team, including but not limited to Flow Metrics. Recruit and retain high-talent product engineering staff and leaders as well as create career growth opportunities for existing team members.
Use your exceptional communication strategies to create alignment and transparency within product development and stakeholder teams throughout the organization. Collaborate with talented Product Stakeholders to drive product launches and go-to-market communications to customers and partners. Interact with customers and market thought leaders to develop a deep understanding and understand product requirements and product use and best practices for product buyers and their clients.
To be successful in this role you’ll bring with you a solid background in building software products, with significant experience in leading and managing cross-functional product engineering teams – ideally with experience at various stages of scale within fast-moving SaaS companies. You’ll have keen product instincts and a working knowledge of commercialising software in market. You bring a bias-to-action, and a data-driven approach to separating signal from the noise. You’ll be a strong communicator (written, spoken, and short form) – you’re as comfortable and effective working with Customers and Support, as you are with Engineering, Solutions, Design, and Sales. You’re organized, thoughtful, creative, and rigorous. You have a track record in building lean, inclusive, and performant teams and excel in a highly technical, engineering-centric environment.
Benefits
Serko has a culture where our people bring their whole selves to work, where we believe that inclusion & diversity make us better.
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