Sollis Health Hiring for Front Desk Coordinator Job at San Francisco, CA Full Time

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Full Time – 7a-7p- 36 hours per week

Specifically, your duties will include:

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing any member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion.
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Associates degree or greater required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills

To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Comp & Benefits

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:

• Competitive salary aligned with your experience
• Excellent benefits, including healthcare, dental, vision
• 401K with matching 3%
• Generous PTO + 12 observed holidays
• Free Sollis Health membership for you and your family
• Employee stock options
• Yearly bonus
• Annual continuing education allocations
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment
• Flexible schedule

About Sollis Health