St. Luke’s University Health Network Hiring for Host/Hostess – Geisinger St. Luke’s Hospital (Full Time, Days) at Orwigsburg, Pennsylvania Full Time

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.The Host/Hostess is responsible for preparing, delivering and picking up trays for patients; communicating pertinent information regarding menu preferences; delivering nourishments; taking inventory of floor supplies and re-supplying them to a par level. Works with the patient and patient’s family, nursing, and food service support to maximize patient meal satisfaction. Practices exceptional customer service at all times. Serves as a primary liaison between patients and food service operations.

JOB DUTIES AND RESPONSIBILITIES:

• Assists patient with verbal patient meal selections in accordance with current nutrition care order.

• Communicates effectively and clearly. Communicates food preferences from patient to food service department to ensure highest patient satisfaction with meal service. Communicates frequently with the patient care team for any patient who is problematic, in isolation, or incapable of menu completion to grow insight into known preferences or family requests.

• Answers patient calls in a prompt, courteous manner, and processes requests in accordance with patient’s nutritional care order.

• Performs minor food preparation and portioning tasks in accordance with departmental policy.

• Demonstrates comprehensive understanding and proficiency of Vision-Meals Your Way computerized ordering system.

• Demonstrates ability to utilize EPIC for the purpose of viewing and printing reports and to initiate downtime procedures.

• Demonstrates and shares basic diet information with patients. Refers dietitian to address further education or concerns.

• Demonstrates knowledge of all diets and alternate meal options.

• Transports patient trays.

PHYSICAL AND SENSORY REQUIREMENTS:

Walking for up to 7 hours, 30 minutes at a time; sitting for up to 1 hour at a time and standing up to 1 ½ hours for 30 minutes at a time. Frequently uses handling and occasionally twisting/turning, lifting (1-50 lb.), carrying (1-50 lb.), pushing (1-50 lb.), and pulling (1-50 lb.). When performing essential functions, occasionally involves with stooping/bending, climbing, reaching above shoulder level. Employee must have the ability to hear normal conversation, have general vision, far vision, and peripheral vision.

EDUCATION:

High School graduate or equivalent preferred. Must be able to communicate effectively in English.

TRAINING AND EXPERIENCE:

Customer service and/or food service experience preferred, but not necessary. On job training will be provided.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke’s!!

St. Luke’s University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers..

Learn More Here. (http://www.slhn.org/About)