Sun Life Hiring For Sales and Service Assistant at Edmonton, AB Full Time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Sales and Service Assistant is primarily responsible for providing support to business acquisition and retention activities. In this role, you’ll use your strong communication and problem-solving skills to respond to client and advisor inquiries via phone and e-mail and ensure first call resolution through providing alternative solutions and triaging requests where appropriate.

What will you do?

• Collaborate with Account Executives and Service Specialists to compose and prepare various correspondence and reports, presentations, and plan revisions/renewals, and collaborate with other business areas including Underwriting, Disability, Group Operations, etc.

• Coordinate and respond to inquiries and requests for information from Clients, Advisors and Consultants via telephone and email

• Data entry – Update and ensure internal reporting and tracking tools are maintained with accurate and up to date information

• Order promotional and business supplies and manage incoming and outgoing mail (in office)

• Support and facilitate client events

What will you need to succeed?

• High School Diploma or higher with 0-2 years of work experience in an office setting, and a demonstrated understanding of Group Benefits products

• In-depth knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint)

• Strong customer service and problem-solving skills demonstrated through the ability to understand customer needs and identify solutions to non-standard requests

• Ability to work well within a fast paced, team environment while maintaining a high degree of accuracy and organization to successfully manage your own workload and meet deadlines

• Excellent communication skills, both verbal and written, and skilled in building and managing positive work relationships

What’s in it for you?

• By using Client and business needs as a guide, you will choose where you work at any given time based on the activities that you need to complete

• The opportunity to move along a variety of career paths with amazing networking potential

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

37,300/37 300 – 53,800/53 800

Job Category:

Customer Service / Operations

Posting End Date:

11/11/2022