How you will make an impact:
Facilitate student enrollment and guide potential students through their educational selection process.
Heavy outbound call volume to respond to prospective student requests for information and/or guidance.
Build a strong relationship with prospective and current students by having the ability to listen, identify their needs, and follow the Wiley Student Engagement Model.
Contributing to a team goal, managing student inquiries and applications, making phone calls, scheduling appointments, and conducting informational interviews, documenting the admissions process for compliance, and following up with enrolled students.
Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures.
Respond to information requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals.
What Wiley looks for:
Bachelor’s degree
Have preferred work experience in education, training, customer service, sales, or related industry; Willing to consider a recent graduate with a passion for customer service, sales, or related industry
Have excellent verbal and written communication skills, professional telephone manner
Have interpersonal skills to interact with students, management, and peers
Have the willingness to become proficient in navigating customer relationship management systems and multiple software systems while communicating with students
Are self-motivated, flexible, and able to work in a team environment with minimal supervision
Have a strong command of the English language, in both oral and written form
Can work one to two evenings a week until 8:00 PM, Monday-Thursday depending on partner school needs
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