Toronto Community Housing Hiring for Administrative Assistant – Business Operations Job at Toronto Full Time

Make a difference

Are you an administrative professional and looking for an opportunity to work with an organization that plays an integral part in transforming Toronto? Do you enjoy a fast paced challenging and engaging environment? Come join our Team!

The Administrative Assistant, Business Operations will provide assistance and support to the Senior Director, Business Operations in a matter that supports TCHC’s tenant focused culture. This will require the capability to manage a large volume of highly confidential and sensitive information concerning, but not limited to, business operations and sensitive political issues in a timely manner. You must be extremely organized, able to deal with competing priorities and have excellent communication and time management skills. You are an enthusiastic self-starter and will be required to work with a high degree of independence, utilizing tact and good judgment.

What you’ll do

• Prepare a variety of correspondences including memos, letters, reports, agendas and statistics and schedules meetings and maintains minutes;
• Develop and maintain a comprehensive filing system for the Senior Director;
• Compile material, analyze data and prepare statistics in connection with the reporting on performance measures of the Business Operations unit;
• Investigate a variety of operational issues, as required;
• Respond to a variety of verbal and written inquiries from internal and external stakeholders; all levels of staff including labour representatives; politicians; etc. on behalf of the Senior Director; Provide and/or process personnel related issues, purchasing, accounting and other support services related to the business of the Senior Director;
• Follow up on tenant escalations/inquiries and prepare background information and correspondence for the Senior Director and Business Operations unit;
• Respond to and prepare documents to respond to escalations from the CEO’s and COO’s office from residents;
• Record escalations and follow up with responses;
• Any special assignments assigned by the Senior Director; and
• Other duties as assigned.

What you’ll need

• Minimum of 3 years progressive administrative experience or an equivalent combination of related work experience and post secondary education in a related field.
• Demonstrated knowledge of office administrative procedures and manual/electronic filing systems
• Ability to work in a fast paced environment
• Superior time management and organizational skills
• Excellent oral and written communication skills
• Excellent customer service skills to respond to enquiries from a variety of internal and external stakeholders and from people of diverse language and cultural backgrounds
• Proficiency with computerized business applications including word processing, spreadsheet, presentation, and information databases to prepare correspondence, legal documents and generate reports
• Ability to work independently with minimal supervision, and also as a member of a team

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Three Weeks paid vacation with three additional paid personal days
• Defined Benefit Pension Plan
• Health and Dental Benefits
• Employee Assistance Plan
• Maternity and Parental Leave Top Up
• Fitness Membership discount
• Annual Tuition Reimbursement

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

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