Tourism Whistler Looking for Travel Consultant at Whistler, BC Full Time

Job Title: Travel Consultant

Department: Whistler.com

Position Status: Full Time, Year Round

About Whistler.com

Working alongside Tourism Whistler, Whistler.com welcomes visitors to Whistler by promoting and selling vacations through a team of local travel experts, exciting customer service techniques, and a user-friendly website.

We are a collaborative team, with a passion for where we are and what we do. We enthusiastically strive to create a positive and fulfilling experience for our team, and we are committed to creating a workplace that requires respect for our people, our partners, and our environment.

If you are passionate about Whistler’s unique mountain culture and want to join an innovative and supportive team, we want to hear from you!

What We Offer

• A flexible schedule offering work-life balance and time to enjoy the beauty of Whistler!
• Excellent extended health plan for employees and their eligible dependents
• Three weeks’ paid vacation on an annual basis
• Wellness program – $1,200 on an annual basis
• Fun, positive, and supportive team environment

Position Summary

The main goal of a Travel Consultant is to sell an entire package to guests, including accommodations, activities and transportation, through on-line chat, email and phone. A Travel Consultant cultivates a strong relationship with their customer database and builds on our high level of service to generate and maintain sales levels.

Shifts are 4 x 10 hour days.

Key Responsibilities

• Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
• Answer inbound calls, provide quotes to online vacation requests, and answer customer questions, emails & voice mails
• Execute various outbound calls including concierge, up sell calls, informational and customer focused
• Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
• Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
• Communicate effectively with clients, vendors and colleagues
• Respond to all guests in a timely, professional and friendly manner

Knowledge, Skills & Abilities

• Excellent knowledge of Whistler
• Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
• Strong communication skills, verbal and written, through the telephone, on-line chat and email
• Commitment to customer service
• Strong attention to detail
• Skilled problem solving and conflict resolution abilities
• A team player who can also work independently
• Computer skills including MS Office, and a variety of cloud based software