University of Exeter Hiring for Education Support Assistant Job at Cornwall , UK Full Time

Education and Student Support

A part-time (0.44 FTE) post is available immediately on a permanent basis at our Penryn Campus.

About the role

We have an exciting opportunity for a part-time Education Support Assistant to join our Education Support Team, working in the Penryn Hub team. All applicants should have the ability to be able to work from home (with a stable wifi connection) and on the Penryn Campus as required.

The Education and Student Support (ESS) Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher’s week to Graduation. This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught programmes. A particular focus for this role will involve working with the Information Point Team handling front-line enquiries arising via a number of different routes; dealing with assessments and mitigation applications plus their management systems; maintaining front-line process manuals and identifying any developments/improvements.

About you

This is an exciting opportunity for a highly-motivated individual with a keen interest in providing excellent customer service to students, staff and external stakeholders in matters relating to education and programme support at both undergraduate and postgraduate level across the Penryn Campus.

If you have experience of working flexibly both as part of a team and independently and can demonstrate excellent people skills and a personable nature in order to provide outstanding customer service in this front-line role, then this could be the ideal role for you. Excellent IT skills and experience of administration work will also be essential. This is a very busy role, so the ability to multi-task is essential.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment above.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is of international quality (2014 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a UNESCO Creative City. In 2019, Devon was voted as having the best quality of life of anywhere in England and Wales, making it a popular choice for both work and study.

Equality, Diversity and Inclusivity at Exeter

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Since 2019, the university has also signed an Armed Forces Covenant, demonstrating the University’s commitment to supporting the Armed Forces community. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information please contact Liz Fath ([email protected])